Frequently Asked Questions
Everything you need to know about our premium cones and supplies.
What materials are used in your pre-rolled cones?
Our cones are crafted using ultra-thin, sustainably sourced fibers such as organic hemp, unbleached wood pulp, and rice paper to ensure a clean, slow-burning experience.
Do you offer bulk or wholesale pricing?
Yes, we specialize in bulk fulfillment for businesses. You can find wholesale tier pricing on individual product pages or contact our sales team for custom high-volume quotes.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by destination.
Are your products tested for safety and purity?
Absolutely. All of our products undergo rigorous lab testing to ensure they are free from heavy metals, pesticides, and harmful chemicals, meeting industry compliance standards.
What is your return policy?
We accept returns on unopened and unused products within 30 days of delivery. Due to the nature of our products, we cannot accept returns on items where the original packaging seal has been broken.
Can I customize the branding on my cones?
Yes, we offer custom branding services including logo printing on the crutch (filter tip) and bespoke packaging solutions for brands looking to stand out.