Returns & Exchanges
At The Cones Factory, we strive for complete customer satisfaction with every order. If you are not entirely satisfied with your purchase, we offer a 30-day return policy for unused and unopened products.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the items in their original packaging, ensuring that all seals remain intact and the product is in its original, resaleable condition.
Ship the Items
Affix the provided return label or ship the package to our designated returns center using a trackable shipping method to ensure safe delivery.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing